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Saturday 11 January 2014
Hotel Employee Motivation
The ultimate goal for hotel managers is to increase profit and help a company accomplish a variety of strategic goals.
In order to increase profit, motivating their employees can be one of the most
effective ways (Simons, 1995) because motivating employees is one of the best
logical methods in providing exceptional customer service (Baker, 2002).
Therefore, management
frequently inquires how they can improve their company’s services with a better
quality based on their employee’s work performance. (Choi and Dickson, 2009). The
hotel industry has made every effort on hotel employee motivation and
satisfaction because of high employee turnover from its low pay and irregular
working hours (Chiang and Jang, 2008). There are both positive and negative news
for this answer. The
negative portion of this procedure is that the motivation tactics for the
employees are constructed by focusing on how they can get what they want.
Positively, on the other hand based on this tactic, managers who easily
recognize their employee’s work behaviors are able to give the type of work
environment they wish for in order for their employees to excel in providing a
high quality service. (Engellandt
and Riphahn, 2005).
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